No. One task is used only after a new AI subtitle job completes successfully. System failures, no-speech results, and unusable target translations release the reservation.
Answers, contact, and service status.
Find answers for compatibility, billing, privacy, copyright, and failures, or contact the right team.
This is a development snapshot. Production status will use the monitoring source of truth before launch.
Frequently asked questions
HTTP(S) MP4, compatible containers, and HLS media you are authorized to access. Xinghai does not parse ordinary video webpages or bypass sign-in, region controls, paywalls, or DRM.
Local and online videos are not uploaded or stored in full by default. AI generation sends only temporary audio segments, which are deleted according to policy.
Commercial v1 provides SRT downloads. Original, translated, and bilingual are playback display modes; bilingual export is not promised.
The player retains safe media identity and playback progress, then asks for a replacement URL. Full credentials never enter analytics or long-term logs.
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Do subtitle cache hits use a task?
No. One task is used only after a new AI subtitle job completes successfully. System failures, no-speech results, and unusable target translations release the reservation.
Which media URLs are supported?
HTTP(S) MP4, compatible containers, and HLS media you are authorized to access. Xinghai does not parse ordinary video webpages or bypass sign-in, region controls, paywalls, or DRM.
Is the entire video uploaded or stored?
Local and online videos are not uploaded or stored in full by default. AI generation sends only temporary audio segments, which are deleted according to policy.
Which subtitle format can I export?
Commercial v1 provides SRT downloads. Original, translated, and bilingual are playback display modes; bilingual export is not promised.
What happens when a signed URL expires?
The player retains safe media identity and playback progress, then asks for a replacement URL. Full credentials never enter analytics or long-term logs.
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Playback, subtitles, tasks, and orders
Security ReportsCredentials, SSRF, and account security
Privacy RightsExport, deletion, correction, and closure
Copyright TakedownEvidence, target fingerprint, and appeal
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Never send full media URLs, cookies, Authorization headers, payment credentials, or subtitle text.